Support

Support

MAINTENANCE

HISSCO INTERNATIONAL provides a standard 5-year warranty on all HS DETECTION equipment, including X-Ray generators and components. Additionally, customers have the option to select a preventative maintenance service, available both during and after the warranty period, through a contractual arrangement.

Typically, preventative maintenance is carried out every three months to ensure that equipment operates at peak performance. Various contract options are available to suit the specific needs of each customer.

Rentals

The company offers a wide range of rental options ranging from small to medium sized screening right through to palletised freight and cargo units. All rental agreements come inclusive of the companies “Optimum” Service Level Agreement and are available for daily, monthly or up to five year contracts. The rental options are exclusive to clients operating in South Africa.

For more information about the various rental options the company has to offer, please contact a member of the sales team.

Expertise

Expertise

HISSCO INTERNATIONAL takes pride in employing a fully dedicated in-house team of design engineers, fabricators, and technicians, ensuring that the majority of work is completed internally with minimal outsourcing. Our technical personnel bring expertise from diverse fields, including electrical, avionics, and design engineering, allowing us to deliver comprehensive security solutions, manage manufacturing and assembly, perform thorough testing, and oversee installation and commissioning. Additionally, the company specializes in in-house repairs, down to the component level.

HISSCO also provides a 24-hour helpline, accessible via phone and email, offering prompt and reliable support to all customers whenever needed.

Expertise

HISSCO INTERNATIONAL takes pride in employing a fully dedicated in-house team of design engineers, fabricators, and technicians, ensuring that the majority of work is completed internally with minimal outsourcing. Our technical personnel bring expertise from diverse fields, including electrical, avionics, and design engineering, allowing us to deliver comprehensive security solutions, manage manufacturing and assembly, perform thorough testing, and oversee installation and commissioning. Additionally, the company specializes in in-house repairs, down to the component level.

HISSCO also provides a 24-hour helpline, accessible via phone and email, offering prompt and reliable support to all customers whenever needed.

Expertise

Ad-hoc arrangement

HISSCO INTERNATIONAL also offers an ad-hoc arrangement for customers who just require a call-out service.

We strongly recommend for all customers to consider the OPTIMUM plan, as the cost of certain critical components can often be as much as a full year’s all-inclusive service contract.

As part of the preventative service schedule, the following items are all meticulously checked and recorded:

  • Radiation levels
  • The securing of all connectors
  • Correct operation and functionality of photosensors and on / off mechanisms
  • All buttons and switches to ensure no sticking, broken or malfunctioning items
  • Replacement of missing safety labels
  • Assessment of wear on belts and rollers
  • Inspection of lead curtains and radiation checks for leakage
  • Any missing or loose hardware
  • Resetting system collimation
  • Voltage and UPS settings / operation
  • Conveyor belt damage, slippage, tension and alignment
  • Complete clean of all components and hardware

Ad-hoc arrangement

HISSCO INTERNATIONAL also offers an ad-hoc arrangement for customers who just require a call-out service.

We strongly recommend for all customers to consider the OPTIMUM plan, as the cost of certain critical components can often be as much as a full year’s all-inclusive service contract.

As part of the preventative service schedule, the following items are all meticulously checked and recorded:

  • Radiation levels
  • The securing of all connectors
  • Correct operation and functionality of photosensors and on / off mechanisms
  • All buttons and switches to ensure no sticking, broken or malfunctioning items
  • Replacement of missing safety labels
  • Assessment of wear on belts and rollers
  • Inspection of lead curtains and radiation checks for leakage
  • Any missing or loose hardware
  • Resetting system collimation
  • Voltage and UPS settings / operation
  • Conveyor belt damage, slippage, tension and alignment
  • Complete clean of all components and hardware

A Service Call Report (“SCR”) is completed for each visit to a customer(s) equipment and records time of call-out, arrival on site, repair times, any spare parts used (or required) as well as cause and corrective actions undertaken. Each customer receives a full copy of the “SCR” per visit to each unit.

Service level Agreements

Subject to Location, Service Level Agreements Can Be Tailored to Suit Each Customer Globally

The Company offers three types of service contracts :

The FLEXI-BUILD

The “FLEXI-BUILD” allows for customers to prescribe what their service needs are based upon their company policies and available budgets

The PREMIUM

The “PREMIUM” contract includes all of the benefits of the OPTIMUM but excludes spare parts that are separately chargeable.

The OPTIMUM

The “OPTIMUM” arrangement includes all preventative maintenance services, spare parts, labour, call-outs and travel expenses. This option is a fully comprehensive type ‘insurance’ cover.

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