HISSCO INTERNATIONAL employs a full in-house team of engineers and technicians and does not sub-contract any of its work. Technical personnel are drawn from either an electrical, avionics and / or design engineering background with the capability of providing security solutions, manufacturing and assembly, conducting testing, installation and commissioning. The company also carries out the in-house repair of parts down to component level.
The company provides a 24 hour telephonic and e-mail help line to all customers.
HISSCO INTERNATIONAL offers a standard 12 months warranty on all equipment sold. At an additional cost, extended warranties can be provided for up to 5 (five) years upon request. Additionally, customers can opt for a preventative maintenance service during and after the warranty period as part of a contractual arrangement between the parties. Details of the different types of contract are listed below.
Typically, a preventative maintenance service is conducted every three months in order to ensure that the equipment is functioning optimally.
HISSCO INTERNATIONAL also offers an ad-hoc arrangement for customers who just require a call-out service.
We strongly recommend for all customers to consider the OPTIMUM plan, as the cost of certain critical components can often be as much as a full year’s all-inclusive service contract.
As part of the preventative service schedule, the following items are all meticulously checked and recorded:
A Service Call Report (“SCR”) is completed for each visit to a customer(s) equipment and records time of call-out, arrival on site, repair times, any spare parts used (or required) as well as cause and corrective actions undertaken. Each customer receives a full copy of the “SCR” per visit to each unit.