Support

Support

MAINTENANCE

HISSCO INTERNATIONAL offers a standard 12 months warranty on all equipment sold. At an additional cost, extended warranties can be provided for up to 5 (five) years upon request. Additionally, customers can opt for a preventative maintenance service during and after the warranty period as part of a contractual arrangement between the parties. Details of the different types of contract are listed below.

Typically, a preventative maintenance service is conducted every three months in order to ensure that the equipment is functioning optimally.

Rentals

The company offers a wide range of rental options ranging from small to medium sized screening right through to palletised freight and cargo units. All rental agreements come inclusive of the companies “Optimum” Service Level Agreement and are available for daily, monthly or up to five year contracts. The rental options are exclusive to clients operating in South Africa.

For more information about the various rental options the company has to offer, please contact a member of the sales team.

Expertise

Expertise

HISSCO INTERNATIONAL employs a full in-house team of engineers and technicians and does not sub-contract any of its work. Technical personnel are drawn from either an electrical, avionics and / or design engineering background with the capability of providing security solutions, manufacturing and assembly, conducting testing, installation and commissioning. The company also carries out the in-house repair of parts down to component level.

The company provides a 24 hour telephonic and e-mail help line to all customers.

Expertise

HISSCO INTERNATIONAL employs a full in-house team of engineers and technicians and does not sub-contract any of its work. Technical personnel are drawn from either an electrical, avionics and / or design engineering background with the capability of providing security solutions, manufacturing and assembly, conducting testing, installation and commissioning. The company also carries out the in-house repair of parts down to component level.

The company provides a 24 hour telephonic and e-mail help line to all customers.

Expertise

Ad-hoc arrangement

HISSCO INTERNATIONAL also offers an ad-hoc arrangement for customers who just require a call-out service.

We strongly recommend for all customers to consider the OPTIMUM plan, as the cost of certain critical components can often be as much as a full year’s all-inclusive service contract.

As part of the preventative service schedule, the following items are all meticulously checked and recorded:

  • Radiation levels
  • The securing of all connectors
  • Correct operation and functionality of photosensors and on / off mechanisms
  • All buttons and switches to ensure no sticking, broken or malfunctioning items
  • Replacement of missing safety labels
  • Assessment of wear on belts and rollers
  • Inspection of lead curtains and radiation checks for leakage
  • Any missing or loose hardware
  • Resetting system collimation
  • Voltage and UPS settings / operation
  • Conveyor belt damage, slippage, tension and alignment
  • Complete clean of all components and hardware

Ad-hoc arrangement

HISSCO INTERNATIONAL also offers an ad-hoc arrangement for customers who just require a call-out service.

We strongly recommend for all customers to consider the OPTIMUM plan, as the cost of certain critical components can often be as much as a full year’s all-inclusive service contract.

As part of the preventative service schedule, the following items are all meticulously checked and recorded:

  • Radiation levels
  • The securing of all connectors
  • Correct operation and functionality of photosensors and on / off mechanisms
  • All buttons and switches to ensure no sticking, broken or malfunctioning items
  • Replacement of missing safety labels
  • Assessment of wear on belts and rollers
  • Inspection of lead curtains and radiation checks for leakage
  • Any missing or loose hardware
  • Resetting system collimation
  • Voltage and UPS settings / operation
  • Conveyor belt damage, slippage, tension and alignment
  • Complete clean of all components and hardware

A Service Call Report (“SCR”) is completed for each visit to a customer(s) equipment and records time of call-out, arrival on site, repair times, any spare parts used (or required) as well as cause and corrective actions undertaken. Each customer receives a full copy of the “SCR” per visit to each unit.

Service level Agreements

The Company offers three types of service contracts :

The FLEXI-BUILD

The “FLEXI-BUILD” allows for customers to prescribe what their service needs are based upon their company policies and available budgets

The PREMIUM

The “PREMIUM” contract includes all of the benefits of the OPTIMUM but excludes spare parts that are separately chargeable.

The OPTIMUM

The “OPTIMUM” arrangement includes all preventative maintenance services, spare parts, labour, call-outs and travel expenses. This option is a fully comprehensive type ‘insurance’ cover.

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